MORE: see also: (inadequate customer service) frustrated users...; (inadequate customer service): (mis)handling abuse; a hefty cash cow..., (inadequate customer service) just how frustrated do users get?; truth is: staff is overwhelmed!; Craig's buzzwords; Rethink again!; Craig's philanthropy (don't hold your breath...) (Steven Pearcy's story) ... or if you have time just hang out in feedback/help/flag and see for yourself...
re: interwoven podcast
a rudimentary check of the fundamentals would show that craigslist's customer service needs couldn't possibly be met given its extreme under staffing and enormous volume (it just cannot be done -- "the Emperor has no clothes" -- , like somebody said in the feedback forum.., and no, I couldn't find the quote... again...) D.
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