(inadequate customer service) just how frustrated do users get?

just listen to this poor 52 year old woman...: "All I'm trying to do is share some really nice cross stitch charts that are not available anywhere else... (...) ... Just when I think I am following the advice from someone here, to the letter, I get told yet again that I am violating the rules and regulations on Craig's List ... (...) ... now it appears as if they are allowed but then again, not alowed"