"What does CL actually do about abuse?" good question.... and the answer? "Abuse reports are consistantly ignored"-- ahh, if only Craig knew about it... (I'm sure he has no clue... ;) otherwise he would have surely hired an adequate number of customer service people, right JD?; re: "I'm sure they'll grow the staff as needed to serve their community")
P.S. and no... it's not an isolated problem (just search if you have the time and the interest) D.