STILL MORE: As far as I can tell, those are not "glitches," they are serious ethical issues: craigslist is a huge financial success *because* of those issues.
P.S. That's why it's not a true success story as far as I'm concerned -- that's why I wished you luck with your other stories... Take care! D.
EVEN MORE: (Anonymous' comment to this entry sheds more light on craigslist's customer service issues) D.
Those are not complaints, Daylle... they are just *basic facts* that shed a lot of light on just what kind of a "success story" craigslist really is...
P.S. Good luck with your other stories! D.
re: Craig: "remember to provide good customer service" --> don't you find this hilarious coming from Craig? *I* certainly do...
Just think about it... how many employees does craigslist have? for how many users? how much money is it "saving" each year by refusing to hire an adequate number of people? where does all that money go and at what cost to the community that built craigslist and continues to make it work?
These are the sort of issues I would have loved to read about. Maybe in your next post about craigslist?:)
P.S. take care D.