well, MUCH worse than that: "When I wrote to him and pointed out how much more helpful MSN was being, he told me I was a liar. When my fiancee wrote to him to ask him to help stop the stalking posts, he wrote to her and told her that I had control issues and she should leave me."
P.S. again, anybody else would have probably gotten fired for providing such "customer service"...
P.P.S. wylbur: "The stalking posts were fake posts containing my name and e-mail address in the post body and implied I was organizing a flash mob."