in stark contrast with craigslist's approach (claim you want to help people but do as few improvements as you can get away with and don't let anybody else do it... not even if they would do it for free...), Facebook asks *anybody anywhere* to improve it... AND they are welcome to make money...
Delia
P.S. besides, it is a superior advertising medium (it has superb built in controls, meaning no spam etc. -- my comment) D.
Wednesday, May 30, 2007
Thursday, May 24, 2007
(according to Craig but NOT to the craigslist webpage) Nancy Melone was never craigslist's CEO...
EVEN MORE
MORE
............
re: "She called herself the CEO, but Newmark said she never had that title."
well... see for yourself...
MORE
............
re: "She called herself the CEO, but Newmark said she never had that title."
(end of third paragraph under "Craig's Miffed")
well... see for yourself...
Tuesday, May 22, 2007
(help forum) "well drug dealing and prostitution are ok here..."
notice only one of the "helpers" challenged that ... (sorry about not noticing that post before) -- still it is presented as common knowledge...D.
Monday, May 21, 2007
Saturday, May 19, 2007
Donna falls into Craig's trap... *again*...
EVEN MORE: Oh... and poor Matt is also sold on the spiel! and not just temporarily... (he actually rushed to introduce himself to Craig! -- middle of second paragraph). This whole thing is going to be sooo funny when people finally wake up... :) D.
MORE: Sadly, Donna is not the only groupie-like journalist interviewing Craig -- take a look at NBC's Jamie, for instance -- it's hard to see how she could have come up with a more favorable report towards Craig/craigslist would he have paid her for it! : she does bring up some criticism but she simply states the issues that others have brought up and... moves on... well, even worse... as a counter to craigslist criticism she actually offers craiglist's claim that "the company says it is aggressive about criminal use and pornography" (3.54 minute mark) -- oh, really? they say that? now, isn't that nice? ... and objective! (sounds like Craig's own press... all over again...)
re: " Newmark reiterated the Craigslist contention that his namesake free classifieds site is not the cause of a decline in print classifieds revenues, given that Craigslist postings are generally “new” listings, not displacement listings.
In other words, Craigslist classifieds postings would not exist, anywhere, if Craigslist did not exist."
So what if plenty of craigslist ads would not exist elsewhere -- enough of them would! Again, Craig is not necessarily lying (notice he uses "generally"), just being vague and ambiguous as usual and his clueless admirer (who is a journalist, of all things) walks straight into his trap… again, not at all unusual…
Delia
P.S. although I’m beginning to think Craig could tell Donna the Earth is flat and she would dutifully report it…:)
P.P.S. BTW, Craig has previously acknowledged craigslist has "same effect on newspaper classifieds" -- it's hard to believe Donna was not aware of this... (4.09 minute mark) D.
MORE: Sadly, Donna is not the only groupie-like journalist interviewing Craig -- take a look at NBC's Jamie, for instance -- it's hard to see how she could have come up with a more favorable report towards Craig/craigslist would he have paid her for it! : she does bring up some criticism but she simply states the issues that others have brought up and... moves on... well, even worse... as a counter to craigslist criticism she actually offers craiglist's claim that "the company says it is aggressive about criminal use and pornography" (3.54 minute mark) -- oh, really? they say that? now, isn't that nice? ... and objective! (sounds like Craig's own press... all over again...)
re: " Newmark reiterated the Craigslist contention that his namesake free classifieds site is not the cause of a decline in print classifieds revenues, given that Craigslist postings are generally “new” listings, not displacement listings.
In other words, Craigslist classifieds postings would not exist, anywhere, if Craigslist did not exist."
So what if plenty of craigslist ads would not exist elsewhere -- enough of them would! Again, Craig is not necessarily lying (notice he uses "generally"), just being vague and ambiguous as usual and his clueless admirer (who is a journalist, of all things) walks straight into his trap… again, not at all unusual…
Delia
P.S. although I’m beginning to think Craig could tell Donna the Earth is flat and she would dutifully report it…:)
P.P.S. BTW, Craig has previously acknowledged craigslist has "same effect on newspaper classifieds" -- it's hard to believe Donna was not aware of this... (4.09 minute mark) D.
(inadequate customer service) nowhere enough customer service people...
follow-up for Don:
#1: "Craigslist does a pretty good job at customer service" --> I suggest you do some research before believing their PR...
#2: "You can never please everyone and resolve every issue no matter how many CS people you have."
so... because you can never do a perfect job at it, it's ok to just spend as little as you can get away with on customer service and pocket the "savings"? (it's ok to turn into a cash cow after asking people what you could charge for *to pay the bills*?)
Delia
P.S. craigslist is a very special case given its history and its claims (I don't think it can be compared with Napster or Google, in terms of what it owes the community that helped built it, develop it and spread it) D.
Hi Don!
Seems like there's no way to meet the customer service needs (given the volume) with the number of people craigslist has...(and 24 is the *total* number -- it's probably only about half of that for the "customer service team")
Any thoughts on that? Thanks!
Delia
#1: "Craigslist does a pretty good job at customer service" --> I suggest you do some research before believing their PR...
#2: "You can never please everyone and resolve every issue no matter how many CS people you have."
so... because you can never do a perfect job at it, it's ok to just spend as little as you can get away with on customer service and pocket the "savings"? (it's ok to turn into a cash cow after asking people what you could charge for *to pay the bills*?)
Delia
P.S. craigslist is a very special case given its history and its claims (I don't think it can be compared with Napster or Google, in terms of what it owes the community that helped built it, develop it and spread it) D.
Hi Don!
Seems like there's no way to meet the customer service needs (given the volume) with the number of people craigslist has...(and 24 is the *total* number -- it's probably only about half of that for the "customer service team")
Any thoughts on that? Thanks!
Delia
Wednesday, May 16, 2007
craigslist gives away around 1% of revenue? ooh, my...
MORE: this means that how much craigslist contributs to the foundation (I'm assuming this is public info given that Ryan seems to have been able to get it) is good info to have...-- multiplying it by 100 should give a good idea of current revenues
........................
how generous for an organization that was supposed to be a non-profit!
Jim:" We give away at least 1% of revenue"
(2nd page, 2nd question)
again... take a look at what Ryan said about it in his "craig$list.com" article in the SFWeekly...
That "category" allows Newmark to keep the domain Craigslist.org, a name that gives the false impression that the site is a nonprofit, by using ".org," an extension almost exclusively used by nonprofit companies and foundations. Craigslist's marketing materials call this "a symbol of our service mission and non-corporate culture." Craigslist.com, which the company also owns, draws far less traffic.) It permits Newmark to use the word "non-commercial" twice on Craigslist's "Mission and History" page, and to bury the phrase "No charges, except for job postings" in the third line from the bottom. It means establishing a separate nonprofit, the Craigslist Foundation, which trains other nonprofits in marketing, technology, and fundraising skills, but makes no grants, has no endowment, and charges for many of its training events. This year, Craigslist will provide less than half of the foundation's $240,000 budget.
(forth page, fifth paragraph from bottom)
Delia
P.S. Jim appears to be talking about the craigslist foundation
........................
how generous for an organization that was supposed to be a non-profit!
Jim:" We give away at least 1% of revenue"
(2nd page, 2nd question)
again... take a look at what Ryan said about it in his "craig$list.com" article in the SFWeekly...
That "category" allows Newmark to keep the domain Craigslist.org, a name that gives the false impression that the site is a nonprofit, by using ".org," an extension almost exclusively used by nonprofit companies and foundations. Craigslist's marketing materials call this "a symbol of our service mission and non-corporate culture." Craigslist.com, which the company also owns, draws far less traffic.) It permits Newmark to use the word "non-commercial" twice on Craigslist's "Mission and History" page, and to bury the phrase "No charges, except for job postings" in the third line from the bottom. It means establishing a separate nonprofit, the Craigslist Foundation, which trains other nonprofits in marketing, technology, and fundraising skills, but makes no grants, has no endowment, and charges for many of its training events. This year, Craigslist will provide less than half of the foundation's $240,000 budget.
(forth page, fifth paragraph from bottom)
Delia
P.S. Jim appears to be talking about the craigslist foundation
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