Jim *is* smiling, Lucy...

he just won't let you see it: he is keeping the expenses ridiculously low (this means denying the community that made craigslist what it is basic things like customer service -- most users in need of help just can't get it... while the money is sitting in the bank accounts? (17th paragraph)... whose bank accounts? Jim&Craig's of course...

the result of keeping expenses very low is huge net profits that end-up in the shareholders' pockets because Craig switched to for profit in 1999 -- if that's NOT pocketing the money, I don't know what is...

Delia

P.S. and they have the nerve to talk about customer service, philanthropic mindset and all that -- bullshit of the century... D.